As one of the fastest growing mitigation companies in America, Rytech realizes growth isn’t a goal. It is, in fact, the result of many factors especially our guarantee of customer satisfaction.
That’s why Rytech recently joined with GuildQuality, a nationally recognized customer survey firm that will help us capture, analyze and respond to the needs of the rapidly increasing number of Rytech residential and commercial end users.
Rytech’s Symbol of Service isn’t just an emblem. It’s an integral part of maintaining the guarantee of professional treatment for every customer. Rytech receives hundreds of customer reviews every day, from all over the country, raving about the exceptional work of its’ franchises.
Traditionally, completed surveys have either been handed to onsite technicians or recorded on the internet. Rytech then rewards those technicians with the most “rave reviews” and catalogues the surveys for training purposes and for distribution to carriers so they too can always know their policyholders are being properly taken care of. But, more can be done.
With today’s ubiquitous online sales and service promotions, reviews are one of the primary methods consumers use to choose companies to do business with. It’s a fact that more than 90 percent of online shoppers read reviews before selecting a business, and 23 percent say they need reviews that are timely to make an informed decision.
Over the last decade more than 15,000 businesses, (remodelers, builders, and contractors) have relied on GuildQuality customer satisfaction surveys and performance reporting software to get honest, unbiased feedback and to increase the online reviews of their performance.
Here is some of what GuildQuality brings to Team Rytech…
Customizable, multi-touch surveying–Once Rytech integrates the customer data and selects survey questions, GuildQuality’ s team of surveyors will contact every Rytech customer via email and phone, ensuring unbiased, comment-rich feedback.
Performance reporting—GuildQuality reporting features will help Rytech track and assess both individual, company and franchise performance. It will provide consistent feedback from every customer—no cherry-picking! And every review will be posted. Rytech believes that even the occasional negative comment is important and needs to be responded to promptly and respectfully even before we address procedures to keep it from happening again.
Automated marketing—GuildQuality will help us maintain and post reviews on our website and social media pages and it will help us create a profile page displaying customer reviews, satisfaction scores, contact info, and photos.
Rytech Chief Operating Officer Randy Kerlin, best explains the Rytech philosophy:
We understand the customer’s experience is paramount to Rytech’s success. Our goal is to provide exceptional customer service during what can be an incredibly stressful time for a homeowner. Immediate customer feedback is invaluable to ensuring Rytech is continually focused on exceeding our customer’s expectations. A great review is always our goal but we also understand that honest, unbiased and timely feedback is needed to learn, grow, and ultimately enhance our customers’ experience. This is why we have strategically partnered with GuildQuality.
- For a look at what Rytech customers have been saying since GuildQuality began gathering their feedback, scroll down Rytech’s home page at: www.Rytechinc.com.
- For a look at some of the reviews Rytech received in 2019 check out this previous Dry Log Article: “Service Reviews 2019.”
