Join Our Team

Job description

**Attention experienced mitigation coordinators, customer service and dispatchers**

Are you looking for a different pace?

Would you like to work from home full time for a stable company that offers traditional benefits?

Do you want to work for a company you can grow with?

We have immediate openings in our Client Services Department.

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

We are currently seeking applicants to fill open positions on our Client Services team.

**This position currently offers the ability to work from home after successful completion of training.**

Our company is looking for a first and third shift Client Services Agent to join our team. Our corporate office receives all inbound communications for our entire network. This position's primary focus is to provide top notch customer service and fast paced dispatching.

What skills and qualifications make the best employee?

• Comfortable using different software systems and web-based programs such as Xactanalysis, or a desire to learn.
• Estimating and project management experience using MICA, Dash, iRestore, Xactimate, or Symbility.
• Strong analytical skills.
• Superior customer service skills with a strong desire to teach and support.
• Excellent interpersonal skills both written and verbal.
• IICRC certifications such as WRT, ASD, and AMRT a plus!

What are the core responsibilities of an CSA?

• Monitor multiple channels of inbound communication, including phones and email.
• Provide superior customer service to our clients and customers during stressful events
• Adhere to department policies and procedures
• Maintain open, positive, cordial, team-oriented lines of communication with managers, coworkers and business associates
• Anticipate customer (internal and external) needs and foster excellent customer service
• Special projects as assigned

Position Qualifications - Knowledge, Skills and Abilities:

• Minimum 2 years experience in a similar position
• Proficiency in Microsoft Excel, Word, and Outlook is required, along with keyboarding efficiency
• Applicants should be comfortable navigating various websites
• Excellent customer service skills
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Ability to work with system processes and ability to successfully research and resolve issues, both from a system and accounting perspective
• Demonstrated commitment to quality
• Demonstrated ability to work individually and in a team environment
• Excellent written and verbal communication skills
• Ability to proactively initiate projects that will improve processes
• Ability to work proactively with department leaders and multiple levels of management
• Ability to self manage while working from home

This position may require overtime during catastrophic events.

Stable internet service is required.

Job Type:

Full-time (40-hour work week), Currently Remote.

Compensation & Benefits:

Client Services Agent (CSA) shall be paid on an hourly basis for all work performed during the workweek. Overtime is as needed.

• Company recognized paid holidays if they should fall within normal business hours.
• Paid Time off that is earned on an accrual basis as well as time with the company.
• Other benefits may be made available as Rytech continues to grow. You will be made aware of these benefits as they become available to all Rytech employees.
• Offered: Full Benefits, Vision, Dental and 401k.

Job Type: Full-time

This is a fully remote position.