2020’s first Ryte-Tech award winner is Marc Walker with Rytech of the Tri Counties which includes Miami-Dade, Broward, Palm Beach and Monroe counties. Marc represented Team Rytech in a phenomenal manner, showing great pride in his work while treating every customer with respect and professionalism. Marc and the January “Honorable Mentions” are the epitome of what Team Rytech is all about.
Rytech customers and partners need to know that the Ryte-Tech award, presented monthly to onsite technicians displaying the characteristics necessary to set Rytech apart from the crowd, is not just fun for the participants. It’s also assurance that Rytech will always be “Earning Your Trust One Claim At A time.” More than a slogan, “Earning Your Trust” is a mission that will never change at Team Rytech.
The award is an add on incentive for technicians to take advantage of the Rytech Learning Portal and to earn points by posting pictures of clean dry-wall cuts, shiny blue vans and perfectly sealed and tight containment perimeters.
They take pride in the handwritten notes from customers praising their work and patience. They post yard signs at job sites, mail in their customer raves, and take courses at RYTECH U to advance their careers and their job skills.
When the local water firm he worked for closed in 2016, January’s Ryte-Tech winner went with the competitor he’d always heard so much about. Marc Walker has now been with Rytech for over three years and “loves it.”
He knew about Rytech and what it stood for long before his previous employer closed its doors. Everyone, it seems, knew about Rytech. “In south Florida, this is a very tough industry and competitive market. I’ve met quite a few guys that have worked for numerous companies in this area” he says. “And, from what I heard, Rytech was the BEST, hands down!”
Along with enjoying his local coworkers and managers, Marc is proud of Rytech’s commitment to excellence and the challenges he faces working in one of the largest most productive service areas in the country. And, he isn’t bashful bragging on his employer, “The comradery at Rytech surpasses all the employment environments I’ve been in.”
The most challenging aspect of the job according to Marc “is trying to keep a homeowner calm while showing compassion during a water loss or mold remediation job.” He, like many Rytech “techs” expends as much energy on the compassion part as he does on the remediation. “It all matters” he says.
And, it’s not always easy.Once right after he started with Rytech and was trying to help a senior citizen, Marc overhears him say to the insurance adjuster ‘I was told I don’t have to pay a deductible’”, to which the adjuster responds, “Who told you that!?”
To Marc’s surprise and substantial dismay the apparently confused senior answers…“MARC DID!”
“I almost fell off my ladder.” Marc said. “Thank goodness I was there to politely defend myself, and clear things up. In the end it all worked out.”
When he’s not remediating homes, Marc plays Golf, listens to live Music and then, well… he plays some more Golf.
He’s also quick to share that he’s much better keeping customers satisfied than he is at keeping a golf ball in the fairway.
Congratulations to the first Ryte-Tech winner for 2020… Mr. Marc Walker.
